Why Our Smiles Keep Rolling On: The nzbiketrails Experience
At nzbiketrails, we believe that the joy of discovery and the thrill of adventure shouldn't be reserved for seasoned cyclists. Our mission, beautifully encapsulated by our motto "Where smiles just keep rolling on", is to ignite that spark in everyone, transforming hesitant riders into enthusiastic explorers.
nzbiketrails are specialists in delivering ‘one-way’, supported rides across Queenstown, Wānaka. Lake Dunstan Trail, Roxburgh Gorge plus many more products where ‘you choose the trail and we will do the rest’.
Take Alexine (Lex) and Helen, for example. Just four years ago, Lex hadn't touched a bike since her school days. Helen, similarly, wasn't brimming with confidence when it came to cycling. But after experiencing both our Wānaka & Hawea Trails and the Ultimate Dunstan Trail Experience with nzbiketrails, Helen's enthusiasm was palpable - she even bought a bike back home to go riding with her partner. She was, in her own words, "just brimming with enthusiasm." Their journey perfectly typifies what we strive for: creating memorable, joyful experiences that build confidence, inspire guests to use bikes more and leave them with lasting smiles & memories.
Our guests consistently echo this sentiment, making their nzbiketrails experience a true highlight of their holidays. With an astounding 1,050 five-star reviews out of 1,083 total reviews across Google, Tripadvisor, Get Your Guide and other booking sites; our dedication to guest satisfaction shines through. This translates into an estimated satisfaction score (NPS) of 96, a score considered world-class and indicative of exceptionally strong guest satisfaction and loyalty. We strive to continue this on every single ride that we host.
What makes those smiles keep rolling on, for riders like Helen and Lex, and for hundreds of others they mention in the reviews?
Exceptional Bikes: Our guests frequently praise the quality, comfort, and maintenance of our bikes. Comments like, “The electric bikes we had were ideal for the Lake Dunstan trail…” and “The snazzy e-bikes made the ~31km ride easy and fun” highlight how our e-bikes make cycling accessible and enjoyable for everyone, regardless of prior experience.
Breathtaking Scenery & Trails: The "Great" rides are often paired with "breathtaking scenery" and "spectacular" views. Many reviews mention "Wanaka" (187 mentions) and the "Lake" (169 mentions) as significant positive factors, truly making the trails a memorable experience.
Personalised Service: Our team, especially David (280 mentions) and James (151 mentions), receives high praise for their service and personal engagement. Guests appreciate feeling at ease and well-cared for. As one review put it, “David put me completely at ease… made sure I had the best equipment and fully understood how the bike worked”. Another added, “David's care for safety and quality gear made it all feel professional and memorable”. This level of support is crucial for building confidence in less frequent riders and getting guests used to our e-bikes if they haven’t ridden them before.
The "Highlight" Factor: Our experiences are consistently described as a highlight of guests' trips to New Zealand. This is exactly what we aim for: to create not just a bike ride, but a standout memory. “Bike riding with NZ Bike Trails was the highlight of our trip to NZ… Highly recommended”, perfectly sums it up. Other memorable ones include ‘the highlight of our family ski holiday to Wanaka was the two rides that we did with nzbiketrails’ (this was a young family with teenage children’) and another one included the phrase ‘better than Milford Sound!’ - we are honoured by this one as Milford Sound is probably one of the most beautiful natural places to visit in the World so we can only assume the guest had a misty day on their visit to Milford Sound! Our aim is to be up there with the best experiences on their holidays.
From infrequent riders like Lex and Helen discovering a new passion to seasoned cyclists enjoying world-class trails, nzbiketrails is committed to ensuring every journey is filled with confidence, spectacular views, and, most importantly, smiles that just keep rolling on.
nzbiketrails has a small team of passionate trail cyclists hosting the business including both the Founders David and James. We are truly committed to ensuring that you have a brilliant time on your biking experiences where you see the beauty of New Zealand, on great bikes, led by passionate trail cyclists and also know that your ride will help us to ‘do good’ in the communities that we operate in.
Ready to discover your own rolling smile? Contact David or James at smiles@nzbiketrails.co.nz or on +64 27 202 8686. You can also book directly with live availability, even for a ride for today or tomorrow, 24/7 at nzbiketrails.co.nz.